After heated arguments and debates, Twitter has appointed Vinay Prakash as Resident Grievance Officer. The official Twitter portal has been updated with his name, designation including his contact email id, which is grievance-officer-in @ twitter.com. The appointment of Vinay Prakash comes into effect as per Article 4(d) of Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021.
According to the rules, the micro-blogging platform is required to publish a monthly report regarding the handling of complaints from users across India with special reference to the action being taken against them. The report should also mention the total number of URLs against which Twitter has initiated action.
The appointment of Vinay Prakash comes after the recent ruling of the Delhi High Court, which refused to provide any interim protection to Twitter over non-compliance of the IT rules. The court observed that Twitter will have to face contempt of court if they fail to appoint Resident Grievance Officer. However, the social media giant argued that the company requires 8 weeks time to appoint Resident Grievance Officer, Nodal Officer, and Compliance Officer.
Interestingly, Dharmendra Chatur who was previously appointed as Twitter’s Interim resident Grievance Officer quit in June due to unknown reasons. It seems that the company is not interested to appoint any officers due to fear of arrest for malicious posts. It is to be noted that former IT Minister Ravi Shankar Prasad was very strict when it comes to the enforcement of the new IT rules.